Help & FAQs

Every product page shows how fitment works for that item. Universal fit products suit most cars, utes, SUVs and vans. Where the manufacturer publishes a vehicle list, we show it on the product page with its source and the date we checked it. For other vehicle-specific parts – such as spark plugs, filters, belts and car audio – we ask for your vehicle when you add the item to your cart and check it before your order is sent.

Before your order ships, we check each vehicle-specific item against the vehicle you gave us, using the manufacturer's own catalogue or fitting instructions where they are available. If a part won't suit your vehicle, or we can't confirm it, we email you before anything is dispatched so you can switch to the right part or cancel that item for a full refund.

Yes. On any vehicle-specific product page, choose Ask us to check fit and send your rego or make, model and year, or email sales@kwauto.co.nz with your vehicle and the product. We usually reply within 1–2 business days.

Look for the part number on the part you are replacing, or check your service book or owner's manual. Spark plugs, filters and belts are listed under the manufacturer's part number, so you can search for it directly. When you order, add your engine size or series in the vehicle field – it helps us confirm the fit faster.

Standard delivery within New Zealand is charged by weight and shown at checkout before you pay:

Shipment weight	Standard NZ delivery
Up to 0.5 kg	$10.00
0.5 – 1 kg	$12.50
1 – 2 kg	$13.50
2 – 4 kg	$14.50
4 – 5 kg	$15.90
5 – 10 kg	$23.50
10 – 15 kg	$30.90
15 – 20 kg	$38.60
20 – 25 kg	$46.70
Over 25 kg	$79.00

Most items ship together, so adding items to one order usually costs less than ordering them separately. Tyres, vehicle batteries and items shipped from overseas are sent as a separate shipment and charged by their own weight; the cart shows the combined estimate. Some large items – mostly body parts such as bumpers, bonnets, guards and panels – are marked “Freight quoted to your address”: choose Get a freight quote and we'll email you the delivered price before you pay, so this table doesn't apply to them. We don't currently offer free shipping.

Most orders are dispatched within 1–3 business days of payment and then take 2–7 business days to arrive, depending on where you are. Rural and remote addresses can take an extra 1–3 business days. Delivery times are estimates, and can be longer during peak periods or stock delays. Items marked “Ships from overseas” usually arrive 7–20 days after you order. Items marked “Special order” are ordered in for you after you buy, so allow up to 3 weeks for delivery.

When your order is dispatched you'll get an email with tracking details, so you can follow the parcel to your door.

Yes – we deliver across the North and South Islands, including rural and remote addresses. Please allow an extra 1–3 business days for rural delivery.

Items can ship from different warehouses, so a larger order may arrive in separate parcels. Parcels from our local warehouses are charged as one delivery; tyres, vehicle batteries and items shipped from overseas are a separate shipment with their own weight-based delivery charge, shown in the cart before you check out.

Tyres, vehicle batteries and items shipped from overseas are delivered within New Zealand only. For other products, yes – we deliver to the countries shown at checkout, by international express courier with tracking. International shipping costs and any restrictions are shown at checkout, and import duties or taxes in your country may apply. Aerosols, flammable liquids, fuel additives and some batteries can't be sent overseas by air – if your order includes one, we'll contact you before dispatch and refund that item. See our Shipping Policy.

We're an online store, so there's no shop counter or click-and-collect – every order is delivered to the address you give at checkout.

Yes, within 7 days of delivery, if the item is unused and unopened in its original packaging and you have proof of purchase. Email us first to get the return approved before you send it back. Original and return shipping costs aren't refunded, and a restocking and administration fee of up to 10% may apply. Full conditions are in our Returns & Refunds policy.

Please don't fit, cut or modify it – email us first with your order number and vehicle details. If we confirmed the part for the vehicle you gave us and it doesn't fit, we'll put it right under the Consumer Guarantees Act. Otherwise, unused items in their original packaging can be returned within 7 days under our change-of-mind policy.

Please tell us as soon as you notice a fault or damage – ideally within 7 days of delivery, so we can lodge any courier claim – with your order number and a description or photos of the problem, and we'll arrange a repair, replacement or refund. Your rights under the Consumer Guarantees Act 1993 aren't limited to 7 days.

Yes – the KW Auto warranty. Each product page shows the warranty period for that item. It starts on the day the item is delivered and covers faults in materials or manufacture under normal use. It doesn't cover normal wear and tear, accident damage, misuse, incorrect fitting or modification. Where the manufacturer gives a longer warranty, that period applies. To claim, email sales@kwauto.co.nz with your order number, the product and photos or a description of the fault. This warranty is in addition to your rights under the Consumer Guarantees Act 1993, which aren't limited to the warranty period. See section 9 of our Returns & Refunds policy.

We accept Visa, Mastercard, American Express and UnionPay cards, plus PayPal, Apple Pay, Google Pay and Shop Pay. The options available for your order are shown at checkout. Payments are processed securely and we never store your full card details.

Yes. All prices are in New Zealand dollars and include GST. Delivery is added at checkout, and you'll see the full total before you pay.

Yes. Email sales@kwauto.co.nz with your order number and we'll send you a GST invoice.

Email us as soon as possible with your order number. If the order hasn't been dispatched yet, we'll do our best to change or cancel it. Once it has shipped, our returns policy applies.

Email sales@kwauto.co.nz or use our contact form. Our team is based in Auckland, New Zealand and works Monday to Friday, 9am to 5pm. We aim to reply within 1–2 business days.